Feedback and Complaints
The Mayflower Group is committed to providing high quality care and meeting the needs of our residents. We value feedback from residents, staff and visitors – including complaints – as we view your input as an opportunity to improve our services. We take all feedback seriously and treat it confidentially, and sensitively.
We aim to address your concerns as quickly as possible. Where appropriate, we will investigate your complaint to understand what happened and why, and to find ways to prevent it from happening again. We will keep you informed about the progress of your complaint along the way if you provide us with your name, contact number and/or email address.
Feedback or a complaint can be done at one of our sites, in person or on a form lodged in the box provided, or by completing and submitting the online form below: