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Feedback and Complaints

The Mayflower Group is committed to providing high quality care and meeting the needs of our residents.  We value feedback from residents, staff and visitors – including complaints – as we view your input as an opportunity to improve our services. We take all feedback seriously and treat it confidentially, and sensitively.

We aim to address your concerns as quickly as possible. Where appropriate, we will investigate your complaint to understand what happened and why, and to find ways to prevent it from happening again. We will keep you informed about the progress of your complaint along the way if you provide us with your name, contact number and/or email address.

Feedback or a complaint can be done at one of our sites, in person or on a form lodged in the box provided, or by completing and submitting the online form below:

Feedback Form

  • Suggestion Compliment Complaint Other

External Complaint Mechanisms

Mayflower will always try and resolve any complaint quickly and fairly. We encourage anyone that has a complaint to raise it with us in the first instance.

Where a complaint cannot meet mutual satisfaction, we recommend that you contact the Older Persons Advocacy Network (OPAN) on 1800 700 600 or visit opan.com.au. OPAN provide free support to older people and their representatives to address issues related to Commonwealth funded aged care services.

You can also contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au.